Professional Profile
Product ownership and delivery leadership across telecom, customer software, SaaS, and AI.
I bring a Computer Science background and two decades of enterprise delivery across telecom and IT, leading initiatives from initial requirements through production handover. As a co-founder of XNetWork, I combined customer requirements, product evolution, architecture, and development to deliver production software. My current work extends that experience into AI SaaS and mobile products.
- Product conception, requirements discovery, backlog prioritization, and customer-driven feature development.
- Strong delivery governance across scope, risk, dependencies, and stakeholder alignment.
- Hands-on architecture and integration mindset with API, data, and operations awareness.
- Proven scale in high-reliability environments where rollout control and uptime are critical.
Impact & Scale
Representative outcomes from enterprise delivery and product execution.
3
Industry awards & distinctions
€1M+
Programs managed with full governance
2,000+
Enterprise site deployments
10+
SaaS / app deployments delivered end-to-end
65k
Compliance records ingested in SaaS MVP
Experience
Progressive leadership across operators, vendors, and product-driven initiatives.
AgereAI
AI Program Manager
Founder building production AI automation products with an engineering + delivery mindset, including AgereOne and VeritasActa from architecture through production rollout.
- Delivered AgereOne as an AI profile SaaS with RAG interactions, Stripe subscriptions, plan-based entitlements, and usage control guardrails.
- Delivered VeritasActa as a sanctions screening SaaS with audit-first ingestion, evidence provenance, and explainable matching/reporting flows.
- Designed RAG and retrieval/evaluation loops with explicit quality, latency, and cost control targets.
- Built agent workflows for operational use-cases with tool-use, routing, failure handling, and production-safe automation patterns.
- Owned the product lifecycle from problem framing and architecture through implementation, iteration, and production operations.
NOS
Customer Corporate Project Manager
- Owned end-to-end delivery lifecycle for enterprise customer programs, from kickoff through production handover.
- Led cross-functional delivery teams and vendor streams, aligning scope, schedule, quality, and contractual outcomes.
- Drove governance cadence with stakeholders through status reporting, risk control, issue resolution, and decision tracking.
- Managed rollout readiness, runbooks, cutover planning, and controlled rollback decision-making in high-reliability environments.
- Strengthened project execution practices through leadership, coordination discipline, and continuous improvement across teams.
Prior roles at NOS
- Wholesale Delivery Manager: Coordinated multinational telecom deliveries and weekly governance with operators.
- Production Manager: Built and led a cross-functional infrastructure support function, enabling project teams with operational and technical coordination.
- Project Manager (ISO20000): Executed readiness and compliance-aligned delivery activities.
XNetWork
Co-founder | Product & Technical Delivery
Co-founded an entrepreneurial venture to commercialize ParknGo and deliver customer software.
- Gathered customer needs and requirements, defined scope, and prioritized development work.
- Evolved ParknGo from mobile parking payments into a broader management platform; pitched municipalities and delivered production deployments in Macedo de Cavaleiros and Maia.
- Combined solution architecture, systems integration, database design, and hands-on backend/frontend development.
- Delivered production inventory systems for TerrasQuentes, from requirements through deployment, support, and tuning.
Ericsson Telecomunicacoes
Telecommunications Engineer
- Delivered multimedia and core platform integrations including IMS telephony, MMS-C, SMS-C, and IPTV-related services.
- Provided pre-sales and delivery support with .NET and SQL-centric solution components.
- Operated Oracle, MS SQL, Unix/SUN, and Windows environments under production support constraints.
AMS | American Management Systems
Programmer Analyst
- Developed telecommunications software components and supported implementation planning.
Lear Corporation
Computer Science Engineer
- Administered HP-UX and Microsoft environments and supported Y2K readiness and software delivery.
Selected Projects
Recent and legacy builds that demonstrate architecture, delivery, and execution depth.
Historical Product · Municipal Software
ParknGo
Original mobile parking payment idea became a commercial product through XNetWork, then grew into a broader municipal management platform shaped by customer requirements.
- Won the 2003 "XProject" innovation award for the initial mobile parking payment solution; first production deployment in 2005.
- Combined requirements discovery, scope definition, backlog prioritization, and hands-on development.
- Commercialized mobile payments and operator validation in Macedo de Cavaleiros; expanded the product with resident management, fines/payments, and back-office modules to replace Maia's existing solution.
Compliance AI SaaS
VeritasActa
Sanctions screening platform built end-to-end with auditability-first architecture, explainable matching, and evidence-bound reports.
- Stack: FastAPI (Python), Next.js (TypeScript), Supabase, Elasticsearch, Celery/Redis, Cloudflare R2, LiteLLM.
- Ingested and normalized ~65,000 records from 8 sanctions sources.
- Implemented snapshot versioning and checksum provenance for audit trails.
- Built search modes (strict/balanced/broad) with transparent scoring logic.
AI SaaS
AgereOne
SaaS platform for AI-powered professional profiles, combining RAG interactions, subscription billing, and role-based access.
- Designed product and architecture from idea through production rollout.
- Integrated Stripe subscriptions, feature gating, and usage controls.
- Stack: Next.js, TypeScript, React, Supabase (Postgres + pgvector), OpenAI.
Automation Portfolio
AgereAI Playbooks
Evidence-driven workflow automations that connect LLM agents to practical business operations.
- Case studies document architecture, run logs, and outcome evidence.
- Focused on practical implementations over conceptual demos.
iOS & Android App
LxDiscover
Explore Lisbon and Portugal through curated guides to landmarks, culture, and hidden places.
- Built and published for iOS and Android.
- Includes curated content and original photography.
iOS & Android Portfolio
More Mobile Products
Product design and AI-assisted development across practical everyday apps.
- PaceBeep: Interval timer with audio/voice cues, saved routines, and session history.
- PantryReady: Household planning for food, water, emergency supplies, and stock.
- TimeTokens: Parent-approved family tasks, screen-time balances, and rewards.
- Fifty Ten: A 50-minute focus and 10-minute rest timer with flexible cycles.
Historical XNetWork Delivery
Other Customer Solutions
Individually delivered two production systems for TerrasQuentes.
- Inventário Artístico: Artistic heritage inventory for Bragança District.
- Carta Arqueológica: Archaeological inventory for Macedo de Cavaleiros.
- Owned requirements, database design, backend/frontend implementation, hardware advice, deployment, support, and tuning.
Core Skills
Product ownership, delivery, and technical capabilities backed by project experience.
Product Management & Ownership
Product Lifecycle Management
Customer Requirements
Backlog Prioritization
Scope Definition
Go-to-Market
Customer Adoption
Evidence: ParknGo's product evolution and XNetWork customer delivery.
Delivery & Leadership
Program Management
Project Management
Stakeholder Governance
Risk and Dependency Control
Agile / Scrum
Evidence: NOS enterprise delivery and governance.
Architecture & Integration
Solution Architecture
Systems Integration
API and Data Flows
Database Architecture
Infrastructure Integration
Production Operations
Evidence: ParknGo integrations and VeritasActa architecture.
Engineering & AI Products
Full-Stack Development
.NET / C#
SQL & Database Design
AI-Assisted Development
RAG & AI Automation
SaaS & Mobile Delivery
Evidence: AgereOne, TerrasQuentes systems, and mobile products.
Education & Certifications
Education
- Computer Science Degree (5-year), Universidade Nova de Lisboa - Faculdade de Ciências e Tecnologia
- MS in Applied Artificial Intelligence (attendance), Universidade Nova de Lisboa - Faculdade de Ciências e Tecnologia
- Postgraduate in Project Management, Universidade Nova de Lisboa - Faculdade de Ciências e Tecnologia
Certifications
- PMP - PMI Project Management Professional · CPMAI — PMI Certified Professional in Managing AI · PRINCE2 Foundation
- Certified Scrum Master · Certified Scrum Product Owner
- Google Cloud Digital Leader · IBM Applied AI · Stanford Machine Learning
- PCAP - Certified Associate Python Programming · MCSE
Honors & Awards
ParknGo Solution
Achieved the 1st edition "XProject" award by GlobalN in 2003 for the innovative ParknGo solution.
InfoTrip Project
Recognized as a Finalist in the "Prémio Milénio Sagres/Expresso" award by Expresso in 2004, showcasing the InfoTrip solution.
Wireless Positioning Solutions
Earned an Honourable Mention at the 7th edition of the "Prémio do Jovem Empreendedor" award by ANJE in 2007 for pioneering Wireless Positioning Solutions.
Contact
Available for AI delivery, technical program management, project management, and solution architecture roles.
LinkedIn: linkedin.com/in/carlosmcsm
Location: Lisbon, Portugal · Open to remote/hybrid international teams